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Customer Service - PASS Basic

The Foundation of your Success

PASS Basic - The fundamentals of all our equipment

From the moment your order is placed we will take care to give you the level of quality and service you would expect, including high quality manufacture, on time delivery and full warranty.

Our services don't stop on delivery. We can supervise installation and commissioning and train you in the use of your machines and offer additional service packages, from our PASS programme, to suit your individual requirements.

High Quality Assembly

  • Certified ISO9001: 2000 manufacturing facilities
  • Highly experienced design / fabrication operatives
  • Rigorous preproduction planning and inspection regime

Installation including Customer Briefing

  •  Flexible and efficient installation
  • Timescales adjustable to suit process requirements
  • Familiarisation of equipment and operations
  • Detailed Operation and Maintenance Manuals

Strategic Parts Matrix

  • Specific guidance on essential consumable wear parts requirements
  • Tailor made parts in quantities to suit stock inventory budgets
  • Special arrangements for spare parts available

Service Hotline

  • Guaranteed contactability
  • Flexible availability of Service Engineers / Technicians

Full Warranty

  • Quality backed up by a Global Company